Mitel Business Analytics - Call reporting and dashboards Fully integrated multi-tenant call management accessible from mobile devices.
MiCloud Analytics - Real Time Call Reporting
MiCloud Analytics Cloud call reporting offers live dashboards and wallboards for your business. Regardless of the type of business you are, this can offer invaluable information and historical call reports.
- Hourly incoming call distribution
- Caller tolerance
- Percentage calls answered
- Important observations, such as total calls, abandoned calls and unreturned missed calls
- Call summary by DDI
- Call summary by user
- Hourly call activity
- Call response analysis
- Unreturned missed calls by CLI / detailed
- Longest calls
Apps available for IOS, Android and Windows Phones.