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  • About Us

    About us

    Meet the team
    A company is only as good as the team working for it! We think we have an amazingly talented team who are ready to support our clients with their IT needs.
    The company
    We provide fully managed IT Support for small to medium-sized businesses and organisations throughout Plymouth, Devon and the South West.
    Careers
    We’re always on the lookout for talented individuals who want to start or continue their career in IT.
    Our partners
    We partner with some of the leading companies around the world to provide solutions to our clients.
  • Contact
  • Blog
  • Remote Support
  • Windows 10 End of Life
  • +44 (0) 1752 231 760
  • [email protected]
  • IT Support
  • Emails & Cloud
  • Cyber Security
  • Password Manager
  • Connectivity
  • Partner Services
    • Web services
    • VOIP Phones
    • Microsoft Dynamics CRM
  • Need help?
  • About us
    • Meet the Team
    • The Company
    • Careers
    • Our Partners
  • Contact
  • Blog
  • Remote Support
  • Windows 10 End of Life
  • IT Support
  • Emails & Cloud
  • MyGlue Password Manager
  • Cyber Security
  • Connectivity
  • Partner Services

    Partner Services

    Web Services
    Developers of beautiful, Google friendly, safe, secure and bespoke websites
    VOIP Phones
    Cutec is proud to provide flagship hosted communication platforms for all types and sizes of business. We are very excited to be at the forefront of this cloud based technology.
    Microsoft Dynamics CRM
    Does your business need a new CRM solution? Look no further than Microsoft Dynamics!
  • Need help?

Legal

Microsoft 365

Legal

Terms and Conditions (applies in all cases)
Remote Support
Cutec Broadband
Cutec Web Hosting
Microsoft Cloud Agreement (Office 365 & Azure)
Privacy Policy
Data Protection (GDPR) Policy
  • 19 Darklake Park , Darklake View,
    Estover , Plymouth , PL6 7FB
  • SAT NAV: PL6 7FB
    or What3Words: ///scan.shapes.damp
  • 01752 231 760
  • [email protected]
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Services for home users
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  • Monday to Friday:
    Telephone Support - 08:00 - 17:00
    Other Departments - 09:00 - 17:00
    Saturday / Sunday: Closed
    Bank Holidays: Closed
    Emergency Service:
    Monday to Friday - 17:00 - 21:00
    Weekends & Bank Holidays - 09:00 to 17:00

19 Darklake Park , Darklake View , Estover , Plymouth , PL6 7FB Company No. 3827758 VAT No. 744 6301 42 | Legal | All Rights Reserved Copyright Cutec Ltd 2005- 2022

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Alan

Alan is one of our Cutec+ Engineers and as such he works with one of our major clients as their in-house IT specialist two days a week. The rest of the time you will find Alan on our service desk. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.
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Ashley

Ashley is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

Ashley specialises in servers and critical infrastructure.
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Ben

Ben is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.
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Bradley

Bradley is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.
Call Bradley Email Bradley

Claire

Claire is our Business Support Manager and helps ensure the company runs smoothly. Claire assists the directors with planning and projects but on a daily basis manages our field services team and workshop. Claire oversees the engineer diaries and manages installations through to completion.

Claire has been with Cutec for over 10 years and there is nothing she doesn't know about the company and how we operate. She takes great pride in making sure the customers get a first-class service.

Outside of work Claire is a full-time Mum and loves spending time with family and friends.
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David

David is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

David also specialises in Microsoft 365 technologies.

Outside of work David is a keen field archer.
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Dylan

Dylan is a member of our field services team. The field services team provide support to our clients at their premises. This might be fault finding/fixing, installing new equipment, or reviewing the client’s security and infrastructure.
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Euan

Euan is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.
Call Euan Email Euan

Holly

Holly is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.
Call Holly Email Holly

Jay

Jay is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.
Call Jay Email Jay

John

John is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.
Call John Email John

Kristian Callaghan

Kris is one of the co-founders of Cutec who set up the company with fellow director Mark in 1999. Kris focuses on client satisfaction with Cutec services, making sure all clients get the service they need from us. Kris also works on the technical side of the business to make sure Cutec is technically ready to support our clients when they have new solutions installed.

On a day-to-day basis, Kris is a member of our field services team. The field services team provide support to our clients at their premises. This might be fault finding/fixing, installing new equipment, or reviewing client’s security and infrastructure and deals with the major installation projects.

Kris has over 25 years of experience and is a Member of the Chartered Institute for I.T (MBS) with the British Computer Society (BCS).

Outside of work Kris enjoys spending time walking his dog.
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Lloyd

Lloyd is a member of our field services team. The field services team provide support to our clients at their premises. This might be fault finding/fixing, installing new equipment, or reviewing the client’s security and infrastructure.
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Marc

Marc is our senior hardware specialist as well as being a backup for the field services team when they are busy. Marc heads up our workshop which repairs customers' equipment when it comes into us. This can be hardware issues like smashed screens, failed hard disks or software faults like windows corruption and viruses.
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Mark Rowland

Mark is one of the co-founders of Cutec who set up the company with fellow director Kristian in 1999. As the managing director, Mark’s role is to oversee the day-to-day management of the company and importantly the business development. Being an IT company it is imperative we stay ahead of the game and help clients make the most of the latest technology advancements.

Other than making day-to-day management decisions, Mark’s primary focus is sales and providing clients with advice and guidance on IT hardware, software or solutions they may need for their business. Mark will go out visiting new and existing clients to make sure they are getting the best out of their IT systems and Cutec services.

Mark has over 25 years of experience and is a Chartered IT Professional (CITTP) with the British Computer Society (BCS).

Outside of work Mark enjoys spending time with his family and friends and walking.
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Matt Cook

Matt leads our Sales department with a strong focus on driving growth and building lasting client relationships. Matt brings extensive experience in strategy and team leadership, ensuring our customers receive exceptional service and solutions tailored to their needs. As Head of Sales, Matt plays a pivotal role in shaping our commercial success and supporting the wider business objectives. Matt thrives on turning challenges into opportunities and helping clients achieve their goals. Outside of work, Matt enjoys staying active and exploring new ideas that keep our sales approach fresh and innovative.
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Natasha Rowland

Natasha is our finance director, she oversees the financial affairs of Cutec and our wider group. As well as reporting monthly to the other directors on the financials of the company, she also looks after accounting-related query that clients may need assistance with, including copy invoices, billing issues and statements. Natasha also makes sure our suppliers and staff are paid on time.

Outside of work Natasha loves to spend time with her family and friends and is a keen darts and tennis fan.
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Nathan

Nathan is one of our Cutec+ Engineers and as such he works with two of our major clients as their in-house IT specialist two days a week. The rest of the time you will find Nathan on our service desk as one of our senior service desk engineers. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.
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Peter

Peter is a member of our field services team. The field services team provide support to our clients at their premises. This might be fault finding/fixing, installing new equipment, or reviewing the client’s security and infrastructure.
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Rob

Rob is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.
Call Rob Email Rob

Sam

Sam is a key member of our service desk team, serving as both a support specialist and our in-house cybersecurity expert. The service desk acts as the first point of contact for client support, utilizing the latest tools and technology to assist clients remotely and over the phone. In addition to his service desk responsibilities, Sam also manages all cybersecurity-related tickets and projects.
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Simon Bartley

Simon heads up our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

On a day-to-day basis, Simon is ensuring our service desk delivers the support clients need and expect. Monitoring our KPI's and making certain we meet our SLAs to clients.

Simon also acts as an escalation point for clients should something not be quite right or if clients have any concerns.

With over 18 years of experience in the IT industry, Simon is one of our most experienced engineers and will get involved in the more complex support requests.
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Thomas

Thomas is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.
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Tom

Tom is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.
Call Tom Email Tom