We provide fully managed IT Support for small to medium-sized businesses and organisations throughout Plymouth, Devon and the South West.
IT Support & Services
Managed IT support is crucial for any business without expert IT support in-house. With a Cutec IT support package, we become your outsourced IT Partner and help desk. Your staff can call, email, or use our client portal to contact our engineers to help resolve any issues they may have. We can also send engineers to your offices to fix those issues that cannot be fixed remotely.
Our flagship package has been supporting customers for over 20 years.
This package includes:
This plan includes everything in our core plan plus the security services you need to protect your business in the technology world.
This plan includes everything in our core and secure plan, plus vulnerability scanning.
Cutec IT Support Features
Our flagship package has been supporting customers for over 20 years. This package includes:
Unlimited Phone & Remote Support
With unlimited phone and remote support as standard. Our service desk team ensures that you talk to someone who can help. Our team are available Monday to Friday from 8.00 am to 5.30 pm. Your staff can contact us via email, telephone, or our client portal to report problems or issues. We then use our remote support solution, which allows us to access the machine with the click of a button.
We find that 90% of IT issues can now be resolved remotely; this helps us maintain fast response times and swiftly gets you up and running again.
Disaster Recovery and IT Roadmap
As part of an annual review, we work through your existing disaster recovery and backup arrangements to ensure they are robust and meet your company’s need. We will also help the business develop an IT roadmap to enable you to stay ahead in the digital world. As your business grows and the requirements change, we will amend the roadmap to ensure the IT systems are fit for anything you through at them
Unlimited Onsite Support
When we cannot fix issues remotely, you can rest assured that we will send a field engineer out to your premises to resolve the issue. Our team can react quickly to any problems, reducing potential downtime. These are included in your plan, so you are not hit with an unexpected bill in the event of unforeseen issues that require a field engineer.
2-hr call out guarantee in a business down situation
We understand that any downtime to IT systems is costly to the business. That is why we will always escalate and prioritise business down situations. Our service desk will respond to the issue initially on the phone or remotely, generally within 30 minutes. If they cannot resolve the issue, we guarantee to be onsite within two hours of your call to work to get you back online.
Cloud Services Management
Every business uses cloud services like Microsoft 365. Our support package includes managing and maintaining these on behalf of clients.
Unlimited Advice and Guidance
Clients have many technology partners and software providers, and they will provide specialist support for their solutions. We will always be available as an initial point of contact or escalation point, should you need it. Sometimes it is just easier if we talk IT speak directly with the software company to save your staff spending hours trying to resolve issues.
24/7 Server Monitoring (Hardware and Patching)
We use state of the art monitoring solutions from a global leader to monitor and maintain your servers 24 hours a day, 365 days a year. This monitoring solution immediately alerts us to any potential hardware or software issues. Our service desk can then resolve problems quickly to prevent them from escalating to any downtime.
New starter setups
When people join an organisation, we know how important it is the equipment is set up and ready for the new user, also they know how to use it. Our team will ensure the new device is fully prepared for the new starter on day one. We will also answer any questions and ensure they know how to contact us if they need help.
Which IT Support package is right for me?
We will help you select a Plan that works for you!
The benefits speak for themselves!
Our Managed IT Support Packages:
Reduce the time your current staff spend trying to sort out IT issues themselves.
Hiring and training IT staff can be very expensive, and any internal IT person will have less exposure to the range of issues a managed service provider will see and have far fewer skills. By taking out a managed IT support package from Cutec, you get access to an entire IT department for a fraction of the cost.
Keep your staff working with less downtime. Like servicing a car, a well looked after IT system will have fewer issues and mean less downtime for your business. When things do go wrong, you have the reassurance that our team will work quickly to resolve the problems promptly.
Do you have an inhouse IT expert already?
If your IT manager or internal IT team need some additional support, we can be there to assist. Cutec can work alongside your existing team to provide additional support for larger projects, provide cover for holidays and absence.
As we find with most clients, we can support all the low-end issues enabling your internal resources to concentrate on the more important tasks to drive the business forward.
We offer four different IT support packages. We highly recommend our secure package as a minimum for most businesses.