Fully Managed IT Support services
We provide fully managed IT Support for small to medium-sized organisations throughout the South West.
Choose from 3 managed services - all include unlimited support and a full IT audit, bringing transparency to your IT decision making.
MOST POPULAR
CORE
The Cutec Core package is designed for larger organisations. Supporting your business alongside your existing Cyber Security stack. Unlimited access to our Service Desk and Remote Engineering team to provide support remotely or on-site.
SUPPORT & SERVICE
- Unlimited remote or on-site support
- Client portal access
- Incident management
- Escalation procedure
- Service Level Agreement (SLA)
MONITORING & MAINTENANCE
- 24/7 Monitoring & alerting
- Power management
- Patch management
- Automated device maintenance
BUSINESS ENABLEMENT
- Unlimited advice & guidance
- Monthly ticket reporting
MOST POPULAR
SECURE
The Cutec Secure package is for any size of business, providing all the benefits of our CORE package. Plus a full suite of cyber security services to keep your business and its data secure 24/7/365.
ADVANCED SECURITY
- 24/7 Security Operations Centre (SOC)
- Live dark web monitoring
- SaaS alerts
DEVICE SECURITY
- Managed Anti-Virus
- Endpoint Detection & Response (EDR)
- Ransomware detection
- Malware detection
EMAIL SECURITY
- Managed email security
- Monthly phishing campaigns
- Monthly email cyber training
RISK & COMPLIANCE
- Continuous vulnerability management
- Policy compliance management
STRATEGIC IT LEADERSHIP
- Monthly strategy sessions
- Quarterly Business Reviews (QBR)
- Strategic IT roadmap & forecasting
- Dedicated Account Management
COMPLETE
The Cutec Complete package provides everything from both CORE & SECURE packages with some added benefits, all together in one affordable solution.
BACKUP
- Unlimited Microsoft 365 data backup
- Endpoint backup (storage charges apply)
ADVANCED MAINTENANCE
- Advanced Software Management
DEVICE DEPLOYMENT
- Unlimited new device builds
COMMUNICATIONS SUPPORT
- Unlimited support for your Teams Phone solution
EMAIL SIGNATURE SOLUTION
- A global email signature management solution for all users
All our Managed Services provide the following
The Cutec Support Service
Unlimited access to our Service Desk and Remote Engineering team to provide support remotely or on-site.
IT Audit
A full audit of all aspects of your IT estate. All findings will then be documented, risks assessed, and a prioritised road map created and presented back to you.
Account Management
Your dedicated Account Manager will work closely with you providing on-going strategic advice to ensure the maximum benefits are gained from the effective use of IT .
WHICH IT SUPPORT PACKAGE IS RIGHT FOR ME?
We are proud to hold our selves to high standards, which is evidenced by our accreditations and partnerships.
