Customer Story — Imperial College London

Aedan is a member of our field services team. The field services team provide support to our clients at their premises. This might be fault finding/fixing, installing new equipment, or reviewing the client’s security and infrastructure.

Alan is one of our Cutec+ Engineers and as such he works with one of our major clients as their in-house IT specialist two days a week. The rest of the time you will find Alan on our service desk. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

Ashley is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

Ashley specialises in servers and critical infrastructure.

Ben is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

Bradley is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

Claire is our Business Support Manager and helps ensure the company runs smoothly. Claire assists the directors with planning and projects but on a daily basis manages our field services team and workshop. Claire oversees the engineer diaries and manages installations through to completion.

Claire has been with Cutec for over 10 years and there is nothing she doesn't know about the company and how we operate. She takes great pride in making sure the customers get a first-class service.

Outside of work Claire is a full-time Mum and loves spending time with family and friends.

David is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

David also specialises in Microsoft 365 technologies.

Outside of work David is a keen field archer.

Dylan is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

Jay is one of our Cutec+ Engineers and as such he works with one of our major clients as their in-house IT specialist one day a week. The rest of the time you will find Jay on our service desk. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

John is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

Kris is one of the co-founders of Cutec who set up the company with fellow director Mark in 1999. Kris focuses on client satisfaction with Cutec services, making sure all clients get the service they need from us. Kris also works on the technical side of the business with Matt to make sure Cutec is technically ready to support our clients when they have new solutions installed.

On a day-to-day basis, Kris is a member of our field services team. The field services team provide support to our clients at their premises. This might be fault finding/fixing, installing new equipment, or reviewing client’s security and infrastructure and deals with the major installation projects.

Kris has over 25 years of experience and is a Member of the Chartered Institute for I.T (MBS) with the British Computer Society (BCS).

Outside of work Kris enjoys spending time walking his dog.

Lloyd is a member of our field services team. The field services team provide support to our clients at their premises. This might be fault finding/fixing, installing new equipment, or reviewing the client’s security and infrastructure.

Marc is our senior hardware specialist as well as being a backup for the field services team when they are busy. Marc heads up our workshop which repairs customers' equipment when it comes into us. This can be hardware issues like smashed screens, failed hard disks or software faults like windows corruption and viruses.

Mark is one of the co-founders of Cutec who set up the company with fellow director Kristian in 1999. As the managing director, Mark’s role is to oversee the day-to-day management of the company and importantly the business development. Being an IT company it is imperative we stay ahead of the game and help clients make the most of the latest technology advancements.

Other than making day-to-day management decisions, Mark’s primary focus is sales and providing clients with advice and guidance on IT hardware, software or solutions they may need for their business. Mark will go out visiting new and existing clients to make sure they are getting the best out of their IT systems and Cutec services.

Mark has over 25 years of experience and is a Chartered IT Professional (CITTP) with the British Computer Society (BCS).

Outside of work Mark enjoys spending time with his family and friends and walking.

Natasha is our finance director, she oversees the financial affairs of Cutec and our wider group. As well as reporting monthly to the other directors on the financials of the company, she also looks after accounting-related query that clients may need assistance with, including copy invoices, billing issues and statements. Natasha also makes sure our suppliers and staff are paid on time.

Outside of work Natasha loves to spend time with her family and friends and is a keen darts and tennis fan.

Nathan is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

Peter is a member of our field services team. The field services team provide support to our clients at their premises. This might be fault finding/fixing, installing new equipment, or reviewing the client’s security and infrastructure.

Sam is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

Simon heads up our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

On a day-to-day basis, Simon is ensuring our service desk delivers the support clients need and expect. Monitoring our KPI's and making certain we meet our SLAs to clients.

Simon also acts as an escalation point for clients should something not be quite right or if clients have any concerns.

With over 18 years of experience in the IT industry, Simon is one of our most experienced engineers and will get involved in the more complex support requests.

Thomas is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.

Tom is a member of our service desk team. The service desk provides the first point of contact for support to our clients. Our service desk team use the latest tools and technology to support our client remotely and on the telephone.