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SSE creates a compliant, nuanced virtual assistant using Microsoft Copilot Studio and Azure OpenAI | Microsoft Customer Stories

When SSE aimed to manage customer interactions in a more sophisticated and conversational manner, it developed a virtual AI assistant using Copilot Studio and Azure OpenAI. 🤝 Since deploying its conversational AI assistant, the company has experienced a 54% rise in positive customer feedback and a 99% increase in intent recognition and response accuracy. Check out the full story to discover additional improvements SSE has achieved with AI. @Microsoft Copilot @Microsoft 365

Enhance customer interactions while maintaining trust and compliance. This customer story highlights how SSE utilizes Copilot Studio and Azure OpenAI to create more natural and context-sensitive conversations, resulting in a 53% increase in positive customer feedback and 99% accuracy in recognizing intents and responses. Discover how SSE is realizing significant improvements in customer experience through Microsoft Copilot Studio and Azure OpenAI.

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